Payment Policy

 

This Payment Policy outlines the terms related to payments for medical services provided by St Thomas Hospital / St Thomas Heart Centre through our hospital facilities and website (https://www.stthomasheartcentre.com/). The policy is designed to be clear and patient-friendly.

  1. Accepted Modes of Payment

St Thomas Hospital accepts the following payment methods:

  • Cash payments (at hospital counters only)
  • Debit cards and credit cards
  • UPI and digital wallet payments
  • Net banking and online transfers
  • Approved insurance and Third-Party Administrator (TPA) arrangements (subject to eligibility)

All payments are subject to verification and confirmation.

  1. Consultation and Service Charges
  • Consultation fees, diagnostic charges, procedure costs, and treatment expenses are determined based on the nature of services provided.
  • Charges may vary depending on the doctor, department, investigation, room category, or treatment plan.
  • The hospital reserves the right to revise service charges without prior notice.
  1. Advance Payments
  • Advance payment may be required for certain services such as procedures, surgeries, admissions, or specialized investigations.
  • The advance amount will be adjusted against the final bill at the time of discharge or service completion.
  1. Online Payments
  • Online payments made through the website are processed via secure third-party payment gateways.
  • St Thomas Hospital does not store your card, banking, or UPI details.
  • Successful online payment does not guarantee appointment confirmation, which is subject to hospital verification.
  1. Insurance and Cashless Facilities
  • Cashless treatment is available only with insurers and TPAs empanelled with St Thomas Hospital.
  • Patients are responsible for understanding policy coverage, exclusions, co-payments, and approval timelines.
  • Any expenses not covered by insurance must be paid directly by the patient or attendant.
  1. Refunds and Cancellations
  • Refunds, if applicable, will be processed after verification and approval as per hospital policy.
  • Refund timelines may vary depending on the mode of payment used.
  • Administrative or processing charges may be deducted where applicable.
  1. Billing and Invoices
  • Itemized bills and receipts will be provided for payments made.
  • Patients are advised to review bills carefully and raise any billing-related concerns promptly.
  1. Patient Responsibility
  • Patients or attendants are responsible for timely payment of all charges incurred.
  • Delayed or non-payment may result in the postponement of services, subject to medical urgency.
  1. Disputes and Clarifications
  • Any payment-related disputes or queries should be reported to the hospital’s billing desk or support team as soon as possible.
  • The hospital will make a reasonable effort to resolve concerns promptly.
  1. Changes to This Payment Policy

St Thomas Hospital reserves the right to update or modify this Payment Policy at any time. Updated versions will be made available on the website.

  1. Contact Information

For questions regarding payments, billing, or refunds, please contact:

St Thomas Hospital / St Thomas Heart Centre

St.Thomas Mount, 5/105, Defence Colony 1st Ave, Ramapuram, Seven Wells, Chennai, St.Thomas Mount, Tamil Nadu 600016

Email: admin@stthomasheartcentre.com

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